Admin Portal · Dispatch Center · Staff Mini Program · Patient Mini Program — Four Endpoints Covering the Full Workflow
Admin Backend + Dispatch Center + Medical Staff App + Patient App
AnHuSong consists of four core components: Admin Portal, Dispatch Center, Staff Mini Program, and Patient Mini Program. These four endpoints work together to achieve full-process digital management from user booking to service completion.
Enterprise Operations Hub
The Admin Portal is a comprehensive management platform for system administrators, finance staff, and operations personnel, providing full data access and complete system configuration capabilities across all management modules.
Operational data overview, trend charts
Full lifecycle management
Vehicle records, GPS tracking
Payments, invoices, performance settlement
The Dispatch Center is the core workstation for call agents and dispatchers, integrating a built-in VoIP call center, real-time maps, and live message push. Supports the complete dispatch flow: answer call → create order → smart dispatch → real-time tracking.
Auto-identify customer info
AI-powered optimal matching
Real-time vehicle tracking
Customer profiles, complaint handling
Agent Workstation
Driver & Medic Mobile Workstation
The Staff Mini Program is designed for transport drivers and medical staff, built on WeChat Mini Program. It covers the full lifecycle of task reception, execution, and settlement.
Order reception, status reporting
Multiple payment methods
Equipment check, e-signature
Shift clock-in/out
The Patient Mini Program is a dedicated WeChat Mini Program for customers, supporting transport booking, real-time tracking, online payment, and service rating. It provides a complete user experience from booking to payment to review, forming a closed service loop.
Easy transport reservation
Real-time vehicle location
WeChat/Alipay payment
Feedback closed loop
Patient Service Portal