Non-Emergency Transport Platform Case Studies

Real results: dispatch efficiency up 300%, dispatch costs down 50%

Nanjing 962120 Non-Emergency Transport Platform

Background: A city-level non-emergency transport unified dispatch platform led by the Nanjing Health Commission, integrating multiple transport providers across the city under the unified 962120 hotline for centralized dispatch and oversight.

Project Highlights:

Platform ModelOne city, one platform, unified dispatch
CoverageMultiple transport providers city-wide
Dispatch MethodUnified 962120 hotline intake
OversightReal-time Health Commission monitoring

Xinjiang Non-Emergency Transport Platform

Background: A non-emergency medical transport platform project in Xinjiang region, covering vast areas with long transport distances, requiring strong cross-city long-distance transport and distributed agent dispatch capabilities adapted to multi-ethnic regional service characteristics.

Project Highlights:

Service FeatureOutstanding cross-city long-distance capability
Agent DeploymentDistributed agents, multi-location collaboration
Coverage AreaMultiple prefectures across Xinjiang
Dispatch ModeSmart dispatch + manual dispatch hybrid

Guizhou Medical University Affiliated Hospital

Background: As a provincial-level tertiary hospital, Guizhou Medical University Affiliated Hospital has high demand for inter-hospital referrals and discharge transport, requiring integration with the hospital HIS system for self-service ordering, batch booking, and monthly settlement.

Project Highlights:

IntegrationMedical institution portal self-service ordering
ScenariosInter-hospital referral, discharge, exam transport
SettlementDepartment monthly reconciliation
ServiceProfessional medical escort, full monitoring

Leading Municipal Transport Enterprise Digital Transformation

Background: Founded in 2018, the largest non-emergency transport provider in a major city with 80 transport vehicles, 200 employees, 150 daily orders, and annual revenue exceeding 50 million CNY.

Post-Implementation Results:

Dispatch Response TimeFrom 15 min down to 3 min
Dispatch StaffReduced by half, from 10 to 5
Dispatch AccuracyFrom 85% up to 98%
Customer ComplaintsDown 80%

Our Results

60%+

Average Dispatch Efficiency Gain

25%

Average Operating Cost Reduction

40%

Average Customer Satisfaction Gain

80%

Dispatch Error Rate Reduction

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